Sales Policy for Slay Citeino

Effective Date: January 8, 2025

At Slay Citeino, we strive to provide our customers with high-quality musical instruments and accessories, exceptional service, and a smooth shopping experience. Our Sales Policy outlines the terms and conditions that apply to all purchases made through slayciteino.com. By purchasing products from us, you agree to be bound by the terms set forth below.

Please read this policy carefully before making a purchase.

1. Product Availability

While we make every effort to maintain an accurate inventory of products on our website, all items are subject to availability. In the rare event that an item becomes out of stock after your order is placed, we will notify you via email and offer you the option to:

  • Backorder the item, if available.
  • Choose a replacement item of equal or greater value.
  • Request a full refund if the item cannot be fulfilled.

We reserve the right to limit the quantity of items purchased per customer or order.

2. Pricing and Payment

All prices on Slay Citeino are listed in U.S. Dollars (USD). Prices may be subject to change without prior notice, and the price at the time of purchase will be the final price. Any applicable taxes or shipping charges will be added to your order at checkout.

  • Payment Methods: We accept payment via major credit/debit cards, PayPal, and other secure payment methods.
  • Sales Tax: Sales tax will be applied based on the delivery address and in accordance with the applicable state or local tax laws. You will be able to see the exact tax amount at checkout before completing your order.

We reserve the right to refuse or cancel any order, especially in cases of suspected fraud or if we identify pricing errors.

3. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email that includes the details of your purchase (order number, items, shipping address, and estimated delivery date).

Please ensure the accuracy of your order before finalizing your purchase. If you notice any errors in your confirmation, contact us immediately at info@slayciteino.com or (425) 292-9879.

4. Shipping and Delivery

  • Processing Time: Orders are usually processed and shipped within 1-3 business days. You will receive a tracking number once your order has been shipped, allowing you to track your shipment in real time.
  • Shipping Methods: We offer various shipping options, including standard, expedited, and express delivery services. Shipping charges are calculated at checkout based on your location and the shipping method chosen.
  • International Shipping: We offer international shipping to most countries. International customers are responsible for paying any customs duties, taxes, or import fees associated with their order.

Please note that shipping times are estimates and may vary due to external factors such as weather delays or holidays. Slay Citeino is not responsible for delays caused by third-party carriers.

5. Order Cancellations

You may request to cancel your order within 24 hours of placing it. Once an order has been processed and shipped, we are unable to cancel it, and you will need to follow our Refund and Returns Policy if you decide to return the product.

To cancel an order, please contact us immediately at info@slayciteino.com or (425) 292-9879.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy on most items. For full details, please refer to our Refund and Returns Policy.

  • Return Conditions: Items must be in new, unused, and resalable condition with all original packaging and accessories.
  • Refund Processing: Refunds are processed to the original payment method within 5-7 business days of receiving and inspecting the returned items. Please note that original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately within 7 days of receiving your order. We will provide you with a prepaid return label and either a replacement or full refund based on your preference.

Please include photos of the damaged or defective product and packaging to expedite the process.

8. Promotions and Discounts

  • Discounts and Coupons: If you have a valid discount code, you can apply it during checkout. Please note that discounts and coupons cannot be combined with other promotions unless explicitly stated.
  • Sales and Offers: All sales and special offers are subject to availability and may be limited in time or quantity. Promotional pricing does not apply to prior purchases.

9. Limitation of Liability

Slay Citeino is not liable for any damages resulting from the use or misuse of the products we sell, including indirect, incidental, or consequential damages. We are also not responsible for any delays or issues caused by third-party shipping carriers, including lost or stolen items during transit.

10. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for more details on how we collect, store, and protect your personal information.

11. Changes to the Sales Policy

We may update this Sales Policy from time to time. Any changes will be posted on this page, with an updated Effective Date at the top. Please review this policy periodically for any updates.

12. Contact Us

If you have any questions or concerns regarding our Sales Policy, please don’t hesitate to contact us:

Thank you for choosing Slay Citeino for your musical instrument needs. We look forward to serving you!