Payment Policy for Slay Citeino

Effective Date: January 8, 2025

At Slay Citeino, we aim to provide a seamless and secure shopping experience for all our customers. Our Payment Policy outlines the methods of payment accepted, as well as the terms and conditions regarding payments on our website slayciteino.com.

Please review this policy carefully to ensure a smooth and secure transaction.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on Slay Citeino:

      • Major Credit and Debit Cards (Visa, MasterCard, American Express, Discover, etc.)
      • PayPal
      • Apple Pay (where available)
      • Google Pay (where available)
      • Other secure payment methods as available at checkout

All payment methods are processed securely through third-party payment gateways to ensure the safety of your transaction.

2. Currency and Pricing

      • Currency: All transactions are processed in U.S. Dollars (USD).
      • Pricing: Prices for products listed on the website are shown in USD. These prices do not include applicable taxes or shipping fees, which will be added during checkout based on your delivery address and selected shipping method.

Note: We reserve the right to adjust prices on our website without notice. The final price of the order is confirmed at checkout before you complete the transaction.

3. Payment Authorization

By placing an order, you authorize Slay Citeino to charge your payment method for the full amount of the transaction, including taxes and shipping fees. Payments are processed immediately upon order submission. In cases where we encounter issues with your payment method (e.g., insufficient funds, expired card, etc.), we may cancel your order or request updated payment information.

4. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. This email will include details about your order, including the items purchased, the total amount charged, your shipping address, and the estimated delivery date.

Note: Your order will be shipped only after successful payment authorization. In cases where payment cannot be processed (e.g., card decline), your order will not be fulfilled, and we will notify you for further action.

5. Payment Security

Slay Citeino takes the security of your personal information seriously. We use secure payment gateways and encryption technology to ensure that your payment details are handled with the highest level of security. All sensitive information (such as credit card numbers) is transmitted securely and is never stored on our servers.

If you suspect any unauthorized access to your payment information or account, please contact us immediately at info@slayciteino.com or (425) 292-9879.

6. Failed or Declined Payments

If your payment fails or is declined by your payment provider, we will notify you by email or phone and attempt to resolve the issue. You may be asked to provide an alternative payment method to complete your order. If payment is not received or processed successfully, your order may be canceled.

7. Sales Tax

Sales tax will be calculated based on your shipping address and in accordance with applicable state and local tax laws. The sales tax amount will be added to your total order during checkout, and you will be able to review the final price before completing your purchase.

Note: For international orders, the applicable taxes and import duties may be charged by customs upon arrival in your country. These charges are the responsibility of the customer.

8. Promotions and Discounts

If you have a valid discount code or promotion for your order, you may apply it during the checkout process. Discount codes can be used as long as they are valid and applicable to the items in your cart.

      • One-time use: Most promotions and discount codes are for one-time use only and cannot be combined with other offers unless explicitly stated.
      • Expiration Date: All promotions and discounts have an expiration date. After this date, they will no longer be valid.

9. Refunds and Charges

If you are eligible for a refund under our Refund and Returns Policy, the refund will be issued to the original payment method. Refund processing times may vary depending on your payment provider, but generally, refunds will appear within 5-10 business days after the refund is processed.

      • Restocking Fees: In some cases, a restocking fee may apply for returned items (typically 10-15% of the product price) depending on the condition of the item.
      • Shipping Fees: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).

10. Fraud Prevention

We take fraud prevention seriously to protect both our customers and our business. Slay Citeino reserves the right to:

      • Verify your identity and payment information.
      • Cancel any order suspected to be fraudulent.
      • Request additional documentation (e.g., proof of identity or billing address) to complete a purchase.

If we suspect any fraudulent activity or unauthorized transactions, we may temporarily suspend or cancel your order while we investigate.

11. Order Cancellations

You may cancel your order within 24 hours of placing it. After that, orders are processed and shipped promptly, and cancellations may not be possible. If your order has already been shipped, you will need to follow our Refund and Returns Policy to return the item.

To cancel your order, please contact us immediately at info@slayciteino.com or (425) 292-9879.

12. International Payments

If you are ordering from outside the United States, your payment will still be processed in U.S. Dollars (USD). Please be aware of any additional fees or currency exchange charges imposed by your bank or payment provider. These fees are the responsibility of the customer.

      • International Taxes & Duties: Import duties, taxes, and customs fees may apply depending on your country’s import policies. These charges are the responsibility of the customer.

13. Customer Support

If you have any questions or issues regarding your payment, please contact our customer support team:

Our team is here to assist you and ensure your payment process is smooth and secure.

Thank you for shopping with Slay Citeino! We appreciate your business and are committed to providing you with the best shopping experience possible.