SHIPPING POLICY OF SLAY CITEINO
Effective Date: February 27, 2025
At SLAY CITEINO, we are dedicated to providing fast, reliable, and secure shipping for all of your orders. This Shipping Policy outlines the shipping methods, estimated delivery times, costs, and important shipping-related details to ensure a smooth and efficient delivery process. By placing an order on our website, you agree to the terms and conditions outlined in this policy.
1. Order Processing Time
Once your order is placed, we aim to process and ship it within 2-3 business days. Orders placed after business hours, on weekends, or during holidays will be processed on the next business day. You will receive an email notification once your order has been shipped, including tracking information.
2. Shipping Methods and Delivery Time
We offer both domestic and international shipping options. The shipping method selected at checkout will determine the delivery time. The following are our estimated delivery times:
Domestic Shipping (within the United States):
- Standard Shipping: Estimated delivery time is 5-7 business days.
- Expedited Shipping: Estimated delivery time is 2-3 business days.
International Shipping:
- Delivery times typically range from 7-14 business days, depending on the destination country. Please note that delivery times may vary due to customs processing or shipping carrier delays.
While we strive to meet these delivery estimates, please note that delivery times are not guaranteed and may be affected by factors beyond our control, such as customs delays, weather, or shipping carrier issues.
3. Shipping Fees
Shipping costs are calculated based on the size, weight, and destination of your order. Shipping fees will be displayed at checkout before you complete your purchase.
- Domestic Shipping: Standard and expedited shipping options are available for orders within the United States.
- International Shipping: Shipping fees for international orders will be calculated based on the destination country and the size of your order.
4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use the tracking number to monitor the status of your order through the shipping carrier’s website. Please allow 24-48 hours for tracking information to update after your order is shipped.
5. Lost or Damaged Items
In the event that your order is lost or damaged during shipping, please contact us immediately at info@slayciteino.com. We will work with the carrier to resolve the issue, and if your order is confirmed to be lost or damaged, we will provide either a replacement or a full refund, depending on the situation.
6. Shipping Restrictions
We currently offer shipping to most locations worldwide. However, certain regions may have shipping restrictions due to local laws, customs regulations, or shipping carrier policies. If we are unable to ship to your location, you will be notified during the checkout process.
7. Customs Duties and Taxes (for International Orders)
For international orders, customs duties, taxes, and import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. SLAY CITEINO is not responsible for any additional charges incurred during customs processing. We recommend checking with your local customs office for more information on potential fees before placing an order.
8. Packaging
We take great care in packaging your products to ensure that they arrive safely. All items are carefully packed using protective materials to prevent damage during shipping. Our packaging is designed to ensure that your products arrive in perfect condition.
9. Changes to Shipping Policy
SLAY CITEINO reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our shipping practices.
10. Contact Us
If you have any questions or concerns regarding our shipping process, or if you need assistance with your order, please contact us at:
SLAY CITEINO
Hotline: (425) 292-9879
Email: info@slayciteino.com
Website: slayciteino.com
Thank you for shopping with SLAY CITEINO. We are committed to providing reliable and fast shipping to ensure your products arrive on time and in perfect condition!