Shipping Policy for Slay Citeino

Effective Date: January 8, 2025

At Slay Citeino, we are committed to delivering your musical instruments and accessories quickly and securely. Our Shipping Policy outlines how we handle shipping, delivery times, and any associated costs for orders placed on our website slayciteino.com. Please take a moment to review the information below to ensure a smooth shopping experience.

1. Order Processing Time

      • Order Processing: Orders are typically processed within 1-3 business days after payment confirmation. We will send you an email with a tracking number once your order has been shipped.
      • Business Days: Our business days are Monday through Friday, excluding national holidays. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods and Costs

We offer a variety of shipping methods to accommodate your delivery preferences. Shipping fees are calculated during checkout based on your selected shipping method and the delivery address. The available shipping options may vary depending on your location.

      • Standard Shipping: Generally takes 5-7 business days for delivery within the U.S.
      • Expedited Shipping: Generally takes 2-3 business days for delivery within the U.S.
      • Express Shipping: Typically delivered within 1-2 business days within the U.S.
      • International Shipping: We ship to most countries. Delivery times and fees depend on the destination and the shipping method chosen. Customs duties and import taxes may apply for international shipments and are the responsibility of the customer.

Shipping charges are based on factors such as:

      • Delivery location (U.S. or international)
      • Weight and size of the package
      • Chosen shipping method

You will be able to review all shipping costs at checkout before confirming your order.

3. Free Shipping

We offer free standard shipping on qualifying orders over a certain amount within the United States. The minimum required for free shipping will be displayed on the checkout page. Please note that expedited or express shipping is not eligible for free shipping and will incur additional charges.

4. Shipping Restrictions

      • International Shipping: We ship to most countries around the world. However, some regions may have specific restrictions, and we are not responsible for any additional shipping delays, taxes, or import duties imposed by customs.
      • P.O. Boxes: We do not ship to P.O. Boxes, APO, or FPO addresses. Please provide a valid residential or business address for delivery.
      • Shipping to Hawaii, Alaska, and U.S. Territories: Some shipping methods may not be available for these areas. Additional shipping fees may apply.

5. Delivery Times

      • Domestic Orders: Delivery times vary based on the shipping method chosen at checkout. Standard shipping typically takes 5-7 business days, expedited shipping usually takes 2-3 business days, and express shipping generally takes 1-2 business days.
      • International Orders: Delivery times for international orders depend on the destination country and the selected shipping method. Standard international shipping can take anywhere from 7-14 business days, while expedited options may take 5-7 business days.

Please note that delivery times are estimates and may vary due to external factors such as weather delays, customs processing, or high demand during holiday seasons.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website (e.g., USPS, FedEx, UPS, etc.). If you have any questions about your shipment, feel free to contact our customer support team at info@slayciteino.com or (425) 292-9879.

7. Shipping Issues

      • Lost or Damaged Items: If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue. If necessary, we will offer a replacement or refund according to our Refund and Returns Policy.
      • Shipping Delays: While we strive to meet estimated delivery times, Slay Citeino is not responsible for delays caused by third-party shipping carriers, customs, or any other unforeseen circumstances. Once your order is handed over to the carrier, delivery times are outside of our control.

8. Customs Duties and Import Taxes (International Orders)

For international shipments, please note the following:

      • Customs Duties & Taxes: Customs duties, taxes, or import fees may be charged by the destination country upon arrival. These fees are the responsibility of the customer and are not included in the cost of shipping.
      • Customs Clearance: International orders may be delayed during the customs clearance process. This is a routine part of international shipping, and delays are beyond our control.

9. Change of Address

If you need to change the shipping address after placing an order, please contact us immediately at info@slayciteino.com or (425) 292-9879. We will attempt to update your shipping address before the package is dispatched. Once an order has been shipped, we are unable to make address changes.

10. Returns and Exchanges

For information on how to return or exchange items, please refer to our Refund and Returns Policy.

11. Contact Us

If you have any questions or concerns regarding shipping or delivery, please contact us:

We are happy to assist you with any shipping-related inquiries to ensure your experience with Slay Citeino is as smooth as possible.

Thank you for choosing Slay Citeino for your musical instrument needs. We appreciate your business!