SALES POLICY OF SLAY CITEINO
Effective Date: February 27, 2025
At SLAY CITEINO, we are committed to providing high-quality musical instruments and accessories for musicians of all levels. Our Sales Policy ensures a seamless shopping experience for our customers, from the time of purchase to delivery. By placing an order with us, you agree to the terms and conditions outlined in this policy. Please read carefully before making a purchase.
1. Pricing and Payment Methods
Pricing: All prices displayed on the SLAY CITEINO website are listed in U.S. Dollars (USD). Prices may be subject to change, and any price adjustments will be reflected at checkout. We strive to ensure that all pricing information is accurate, but if an error is found, we reserve the right to correct it before processing your order.
Payment Methods: We accept a variety of secure payment methods, including:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other secure digital payment systems, such as Apple Pay or Google Pay, depending on availability at checkout.
All payments must be made in full before processing and shipping of your order. We use secure payment gateways to ensure the safety of your financial information.
2. Order Processing and Confirmation
Once you place an order, you will receive an order confirmation email containing the details of your purchase. SLAY CITEINO processes and ships orders within 2-3 business days, unless otherwise noted. Orders placed after business hours, on weekends, or during holidays will be processed on the next business day.
You will receive another email when your order has been shipped, containing tracking details for your convenience.
3. Shipping and Delivery
We offer both domestic and international shipping options. Shipping costs are calculated at checkout based on the size, weight, and destination of your order. The total shipping cost will be displayed before you complete your purchase.
- Domestic Orders: Orders within the United States typically ship within 5-7 business days for standard shipping. Expedited shipping options are available for faster delivery.
- International Orders: Delivery times for international orders typically range from 7-14 business days. Please note that delivery times may vary depending on customs processing and shipping carrier delays.
SLAY CITEINO is not responsible for delays caused by the shipping carrier or customs processing for international orders. Any customs duties, taxes, or import fees imposed by your country are the responsibility of the customer.
4. Sales Tax
Sales tax will be applied to orders in accordance with applicable tax laws in your state or country. The amount of sales tax will be calculated at checkout and added to your total order. Sales tax is non-refundable.
For international orders, customs duties, taxes, and import fees are the responsibility of the customer.
5. Returns and Exchanges
Please refer to our Return and Exchange Policy for detailed information on how to return or exchange items. Returns are accepted within 30 days of receiving your order, provided that the items are unused and in their original packaging. Customized or personalized items are non-returnable unless defective.
For defective or damaged items, SLAY CITEINO will cover return shipping costs and offer a replacement or a full refund.
6. Order Cancellations
Orders can be canceled within 24 hours of placement, provided they have not been processed for shipment. After 24 hours, cancellations are no longer possible, but you may return the item according to our Return and Exchange Policy.
To cancel an order, please contact us as soon as possible at info@slayciteino.com.
7. Promotions and Discounts
SLAY CITEINO may offer discounts or promotions from time to time. These discounts will be applied at checkout and are subject to terms and conditions. Promotions may have an expiration date or be subject to certain product exclusions, and these will be clearly communicated during the checkout process.
Please note that promotions cannot be combined unless specifically stated.
8. Intellectual Property
All content on the SLAY CITEINO website, including text, images, logos, product descriptions, and other materials, is the property of SLAY CITEINO and is protected by copyright, trademark, and other intellectual property laws. You are not permitted to use any content from our website without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, SLAY CITEINO is not responsible for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. Our total liability is limited to the amount paid for the product(s) involved in the dispute.
10. Indemnification
You agree to indemnify, defend, and hold harmless SLAY CITEINO, its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorney fees) arising out of or related to your use of the website or violation of these Terms and Conditions.
11. Privacy and Data Protection
By using our website, you consent to the collection and use of your personal data as described in our Privacy Policy. We take the security of your personal information seriously and have implemented measures to protect your data.
12. Third-Party Links
The SLAY CITEINO website may contain links to third-party websites. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review the privacy policies and terms of use of any external sites you visit.
13. Force Majeure
SLAY CITEINO is not liable for any failure to perform or delays in performance caused by events beyond our reasonable control, including, but not limited to, natural disasters, pandemics, government regulations, strikes, or shipping carrier delays.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the state of Washington. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in Washington.
15. Modifications to Terms
SLAY CITEINO reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. By continuing to use our website after any changes are made, you agree to be bound by the revised terms.
16. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
SLAY CITEINO
Phone: (425) 292-9879
Email: info@slayciteino.com
Website: slayciteino.com
Thank you for shopping with SLAY CITEINO! We are committed to providing you with high-quality musical instruments and accessories for an exceptional musical experience.